No nosso últimopostagem da Confraria dos Gerentes de CAD post, we talked about how to approach in-house training and gave alguns best practices for preparing your sessions. But not all training is conducted in - office anymore, so how can we best train remote offices, home-based workers, and others who can’t attend a live training session? In this post, we’ll cover some techniques you can use to do just that. Let’s see how.
Limitações de Treinamento Remoto ou em Vídeo
O que existe sobre treinamento remoto/vídeo que o torna mais difícil do que fazer treinamento ao vivo? Aqui estão os problemas que eu experimentei:
Ritmo. Since I can’t see the student, I can’t use visual cues to guess how well they’re doing.
Falta de atenção. It is far easier for a student to leave a remote or video-based training session to take a phone call so they don’t always pay as much attention as they could.
Não terminar. There is far more likely that users will depart remote/video-based training before it is complete and, often, not come back.
Para lidar com esses problemas, descobri que as seguintes estratégias funcionam bem:
O ritmo deve ser rápido. If your lesson is too slow everyone will be bored and turn it off. If the lesson is just a little too quick for some they can always rewind and repeat that part of the lesson. Conclusion: Quicker is better.
Chame a atenção e segure-a por meio de segmentos pequenos de lição. If attention span is a problem, then break your training into several short lessons that build upon each other. Rather than presenting a one-hour training session that is likely to get paused or skipped, use the same strategy that Netflix uses called “binge-watching” to compel users from lesson to lesson.
Dicas de Apresentação
Antes de gravar sua sessão de treinamento (em mais do que um momento), pratique-as tendo em mente estas dicas de apresentação:
Mostrar o estado final: Before you begin a lesson tell the user what the outcome will be and show them what the output will look like when finished. When the user knows what you’re trying to achieve it’ll be much easier for them to follow along.
Indique a abordagem: After showing the result give a quick, high-level description of what the lesson will contain. Again, when the user knows the approach you’ll use it is much more likely that they’ll understand.
Comece no começo: Even if you think your audience already knows a concept it is wise to briefly state it. There’s nothing worse than not understanding a lesson because a simple step wasn’t explained up front.
Mova-se a um ritmo rápido, mas 'não corra': Don’t go too slow, but not too fast either. A brisk medium pacing is best.
Fale enquanto vai indo: Explain everything as you go along referencing the stated approach you gave at the beginning. Use action phrases like “I’ll move the mouse” and “I’ll click this dialog” so everyone knows what’s going on. By talking as you go, you’ll also avoid “Dead Air” where the user is left to guess what you’re doing.
Certifique-se de que eles vejam o mouse: Sometimes experienced users zap through mouse movements so fast that the person watching can’t see the mouse. Slow down your mouse movements so they can be seen and consider enabling mouse trails. You’ll get used to this approach.
Click, double click, right-click: Make sure to explain when you are clicking and when you are double-clicking or right-clicking on the mouse. Remember that the person watching can’t see you work the mouse, so you must state what operation is happening.
Grave Suas Aulas
Em nossa last post, I mentioned using a recording utility called Camtasia (other software is available) to rehearse your training lessons, but it also allows you to make professional videos with voiceovers. This software is simple to use and, with a little practice, you’ll be recording great training videos. Here are the steps I use to record my training sessions:
Prepare os arquivos de exemplo e fique pronto para gravar. This means your machine is setup in a quiet room, your headset microphone is on, email and messenger programs are off, and your phone is on mute.
Percorra a minha aula (usando dicas acima) e grave a evolução. If you make a few minor mistakes no worries, nobody expects perfection. However, if you make a major error you should simply restart your recording and try again.
When you have a good version save your work. I can’t tell you how many times I’ve lost a good recording because I was trying to get a better version. Always, always, always, save.
Preparar o Guia de Treinamento
Now that you have the lesson recorded, you can easily create training guides and render them to PDF files so users can self-study later. Here are the steps I use to create my training guides:
Assista a gravação e digite notas em um documento do Word. This approach works well because you don’t have to write anything from scratch, you just use your own natural wording from the video.
Obtenha capturas de tela. As you watch the video stop at each major input, dialog, command, etc. and export a screenshot at that point.
Paste into Word, saving often. As you create your screen captures, paste them into your Word document in chronological order, so nothing gets out of place. Save often!
Repita até que todas as instruções e capturas de tela estejam no documento. Now you’re almost done!
Prove o material. Once you have everything entered, print out a copy and read through it as you listen to your video recording again. Markup and edit as required.
I like to call this approach “talking my way through the handout” as it allows me to use my natural presentation techniques to craft a training guide that flows well, has minimal wording, and provides rich visuals for the user to follow along with later. This process eliminates writer’s block and the “white screen of death” feeling when trying to write a training guide from scratch.
If you follow all these steps, you’ll have a series of video segments and accompanying training guides that can form a great remote training program. All you must do now is send links to all your materials to remote office personnel and motivate them to complete the lessons. Best of luck!
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Mais Histórias da Confraria dos Gerentes de CAD
- Mecânica de Instalação de Rede - Parte 1
- Mecânica de Instalação de Rede - Parte 2
- Conceitos LISP para Fácil Migração
- Treinamento Mínimo para Aprendizagem Máxima - Parte 1
- Treinamento Mínimo para Aprendizagem Máxima - Parte 2
- Três Etapas para a Adoção do BricsCAD
- Preparar para Implementação - Parte 1
- Preparar para Implementação - Parte 2
- Preparar para Implementação - Parte 3: O Campo de Provas
- Preparar para Implementação - Parte 3: Materiais de Treinamento
- Preparar para Implementação - Parte 3: Dicas de Treinamento Remotas
- Preparar para Implementação - Parte 6: Desenvolvimento e Suporte